Customer Success 2.0
Our customer support email has changed! Please use email@example.com for all support related requests.
We're thrilled to announce that we have switched to Intercom to manage customer support chat and tickets! Since the early days of Tadabase, we built a robust support system that enabled us to provide top-notch support that set us apart from the competition. We're now ready to take that to the next level and transform our support systems into truly a exceptional and engaging experience.
By switching to Intercom, we're able to gain deeper and more meaningful insights into who you are and how you use Tadabase. As we continue to scale, we're focused on providing proactive AND reactive support for all customers. It has always been top priority that we build strong and meaningful relationships with our customers, working hand-in-hand to enable your success. Through this transition, we're focused on providing additional resources to you, as well as our team members, to make your Tadabase experience the ultimate success story.
Here's what you can expect going forward:
The chat widget is now always visible above the profile icon inside the Builder. Through this new widget, you'll find new options and resources such as access to our knowledge base, recent updates, release notes, news, and more.
Let's be honest, we talk a lot! The conversations we have with our customers through our support team, or through our community are insightful and valuable! That's why we've made conversations a focus in this update. Conversations can be started at anytime through the chat widget, or through email. Existing conversations can be accessed at anytime and it's now easier than ever to access conversations from multiple devices.
You'll notice that there is no longer a dedicated ticket submission form inside the Builder. Tickets can now be created in the following ways:
- directly inside the chat widget through a guided process
- by our team members on your behalf
- by creating a ticket from an ongoing conversation
Once a ticket is created, you'll be able to track the progress of that ticket through notifications in the widget, as well as, through email notifications as the ticket is updated Additionally, while the ticket is open, the conversation can continue as usual.
You can now expect to hear from us more often! We'll be using Intercom to send important announcements, updates, surveys, in-builder messages, event based emails, and product tours.
When we release a new feature, you'll be notified directly inside the builder with links to our documentation and guided product tours to help you better understand how to enable and use new features.
We're excited to hear your feedback!
-- That's all for this update, thanks for reading!