Support

Tadabase support team is eager to assist, but there are some general limitations: 

 

The support team is able to guide, not do for you. Meaning, if you have a question on how to go about doing something we'd love to assist. but we can't build it for you. 

 

Some tips to help us help you: 

  • Start with your question. There's no need to wait for a response from our team to your introduction before stating your question. This saves everyone time and often your question can be answered far more quickly. 

Here's how many support chats go about: 
Customer: Hi

Tadabase (5 minutes later) : Hey there, my name is John and I'd be happy to help. 

Customer (5 minutes after that): I'm trying to use a custom domain for my app app.example.com, can you generate an SSL certificate. 

Tadabase: Sure, here you go. 

etc... 

 

Total above took 15 minutes. 

 

Instead: 

Customer: Hi, I'm trying to use a custom domain for my app app.example.com, can you generate an SSL certificate. 

Tadabase (5 minutes later) : Sure, here you go... 

 Here the support was resolved in 1/3 of the time.